From the outset Mr Agnihotri was professional and helpful; I could always be assured that he would respond promptly to all of my communications. There is no question that any litigation is time consuming, emotionally demanding and all encompassing. Consequently, a huge amount of stamina, determination and paperwork is required. Having said that, I could rely on the unerring guidance, advice and assistance of Mr Agnihotri throughout this process, culminating in him directly negotiating a settlement on my behalf. I would like it to be known that Mr Agnihotri was approachable, friendly and an excellent ambassador for the Public Access scheme as well as his profession.